FAULTY OR INCORRECT ITEMS

FAULTY OR INCORRECT ITEMS POLICY

We take great care to ensure all items are checked before dispatch. However, if you believe you’ve received a faulty or incorrect item, please contact us as soon as possible so we can assess the issue.

To request a remedy, please email heavycollection83@gmail.com and include:

• Your order number
  

• Clear photos of the item showing the issue
  

• A detailed description of the fault or error
  
  

We are unable to offer a refund, exchange or repair if the item has been damaged due to misuse, failure to follow care instructions, or general wear and tear.

We require satisfactory proof that the item is faulty or incorrect before providing a remedy in line with Australian Consumer Law. Remedies may include a repair, replacement, or refund depending on the nature of the issue.

Thank you for your understanding and cooperation.